The protection of your privacy is of the utmost importance to DEF (hereinafter referred to interchangeably as “Customer Store Name”, “we” and “us”, “data controller”). We take care to protect your privacy during your visits to our website or when ordering online.

DEF provides products and services and acts as the controller of the personal data you provide when placing an order.
You can contact the DEF Data Protection Officer using the contact form at the bottom of this page.

This privacy policy defines how personal data concerning you is collected, processed and shared during your visit to the website or your order at (the “Site”).

What personal data do we collect?

When you make or attempt to make a purchase through the Site, we collect certain data about you, including your name, billing address, shipping address, payment information (including credit card numbers), your email address and from phone. This information is called “Order Information”.

When you visit the Site, we automatically collect certain information about your device, including data about your internet browser, your IP address, your time zone; some cookies are installed on your device. Additionally, when you browse the site, we collect information about the specific pages or products you are viewing, the sites or search terms that redirected you to the site, as well as data about how you interact with the site. This automatically collected data is called “Device Information”.

We collect device information using the following technologies:
- “Cookies” are data files that are placed on your device or computer; they usually contain an anonymous unique identifier. For more information about cookies and how to disable them, see

- “Log files” track activity on the website and collect data including your IP address, browser type, internet service provider, referring/exit pages and date/time stamps.

- “Beacons”, “tags” or “pixels” are electronic files used to record information about how you navigate the Site.

How do we process personal data about you?

Order information is generally processed to fulfill orders placed on the Site (including processing your payment information, managing shipments, and issuing invoices and/or order confirmations). In addition, this order information is processed to:

- communicate with you;
- check orders in order to detect possible risks or fraud and
- send you informational or advertising communications about our products and services, provided that these communications are in accordance with the preferences you have shared with us.

Data relating to you is processed in order to fulfill our contractual obligations to you (for example in the case of an order on our website) or in any other way to defend our legitimate business interests as listed above.

Device-related information (in particular your IP address) is collected to detect possible risks and fraud and, more generally, to improve and optimize the Site (for example, generating an analysis of data relating to how our users navigate and interact with the website) and evaluate the impact of our marketing and advertising campaigns.

Sharing personal data about you

We share your personal data with third parties so that we can process them in accordance with the conditions set out above. For example, we use Paypal to improve our online store. We also use Google Analytics to help us understand how our customers use the website - to find out more about how Google uses personal data about you, see the following page: /privacy/. You can disable Google Analytics by clicking on the following link:

We may share data as part of contracts with service providers that contribute to some of our activities. These contracts stipulate that the service providers in question are entitled to process data concerning you exclusively for the purposes of the services they provide on our behalf and are prohibited from using them for their own benefit.

Likewise, we may disclose personal data about you to respond to a legal or regulatory requirement, a subpoena, a search warrant and/or any other lawful request for information we receive, or to protect our rights.

international data transfer

We may transfer data collected about you to third parties acting on our behalf located in countries outside the European Economic Area ("EEA") or in countries considered by the European Commission to offer a satisfactory level of data protection. These other countries may not provide the same level of protection for data collected about you; however, we will continue to collect, store and process data about you at all times in accordance with this Privacy Policy and applicable data protection law. We will ensure that data is shared only

your rights

If you are subject to the GDPR, you have the right to access the personal data we hold about you and the right to rectify, update and delete such data; you also have the right to request that the processing of data concerning you be stopped, to object to profiling and automated processing of data concerning you; you also have the right to limit the processing and transfer of your data (right to portability) in certain circumstances. To exercise any of these rights, please contact us using the contact details below.

You have the right, at any time, to withdraw your consent for the processing of data concerning you and whose legal basis is your consent, by contacting the Data Protection Officer (DPO) at the indicated address.

To exercise any of these rights, please contact us using the contact form below.

You also have the right to file a complaint with the competent supervisory authority.
The list of competent authorities in each country appears on the European Community website: Data retention

When you place an order through the website, we will retain order information for as long as necessary to perform our services or as required by applicable law. At the end of this period, personal data concerning you will be erased.


We may modify this Privacy Policy from time to time, for example, to reflect changes in our practices or for any other operational, legal or regulatory reason.

contact us

For more information about our privacy practices, for any questions or complaints, please contact us using the contact form below.

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